Everything you need to know about getting your fragrance to your door. Please read before placing your order.
Where we deliver
We currently deliver to the United Kingdom and Europe. If you're unsure whether we ship to your area, enter your address at checkout or contact us.
Order processing
Orders are processed once payment is confirmed and are usually dispatched within 1 to 2 business days. You'll receive an email confirmation when your order is placed, and another when it's on its way.
Delivery options & times
- Standard delivery: 3 to 5 business days after dispatch.
Delivery times are estimates and may vary during busy periods or due to circumstances outside our control. Exact options and costs are shown at checkout.
Delivery costs
Shipping is calculated at checkout based on your address and chosen method. Free delivery is available on every order, with no minimum spend.
Tracking your order
Once dispatched, you'll receive a tracking link by email. You can also follow along on our Track Order page.
Careful packaging
Fragrance is fragile, so every order is packed protectively to arrive in perfect condition. Please note that some carriers restrict how alcohol-based liquids can be shipped, particularly by air — this can occasionally affect available methods for certain destinations.
Address accuracy & failed deliveries
Please double-check your delivery address at checkout. We can't be responsible for orders sent to an incorrect address provided at the time of ordering. If a delivery is missed or returned to us, we'll contact you to arrange the next step.
Questions?
Email support@quadessentials.com and we'll help.