Frequently Asked Questions

Find quick answers below. If you can't find what you need, contact us and we'll be glad to help.

Ordering

How do I place an order?

Browse our collections, add your chosen fragrances to the cart, and check out. You'll receive an email confirmation as soon as your order is placed.

Can I change or cancel my order?

We aim to dispatch quickly, so contact us at support@quadessentials.com as soon as possible. If your order hasn't yet been dispatched, we'll do our best to amend or cancel it.

I didn't receive an order confirmation — what should I do?

Check your spam/junk folder first. If it's not there, email us and we'll confirm your order and resend it.

Authenticity

Are your fragrances genuine?

Yes — every fragrance we sell is 100% authentic and sourced through legitimate channels. We never sell counterfeit, decanted, or diluted products.

Do bottles come sealed?

Unless a product is clearly listed as a tester or unboxed item, fragrances arrive sealed in their original packaging.

Choosing a fragrance

What's the difference between EDT, EDP and Parfum?

It's mainly about the concentration of fragrance oils. Eau de Toilette (EDT) is lighter and fresher; Eau de Parfum (EDP) is richer and lasts longer; Parfum/Extrait is the most concentrated and longest-lasting. The right choice comes down to how strong and how long-lasting you'd like it to be.

How should I store my fragrance?

Keep it away from direct sunlight, heat and humidity — a cool, dark spot (not the bathroom) keeps a fragrance at its best for longer.

Can you recommend something for me?

Absolutely. Tell us what you tend to like — fresh, woody, sweet, spicy — and the occasion, and we'll point you in the right direction. Email support@quadessentials.com.

Delivery

Where do you deliver?

We currently deliver to the United Kingdom and Europe. See our Delivery Information page for full details.

How long will my order take?

Orders are usually dispatched within 1 to 2 business days, with standard delivery arriving in 3 to 5 business days. Exact estimates are shown at checkout.

How much is delivery?

Delivery costs are calculated at checkout based on your address and chosen method. Free delivery is available on every order, with no minimum spend.

How do I track my order?

Once your order is dispatched you'll receive a confirmation email with tracking. You can also visit our Track Order page.

Returns & refunds

What is your returns policy?

You have 14 days from delivery to request a return on unopened, sealed items in their original packaging. For hygiene reasons, opened fragrances can't be returned. Full details are on our Returns & Refunds page.